(Dieser Artikel ist auch in deutscher Sprache verfügbar)
Collective Redress: Commission seeks views on settling large scale consumer complaints
The European Commission has published a Green Paper on Consumer Collective
Redress on how to facilitate redress in situations where large numbers of
consumers have been harmed by a single trader's practice which is in breach
of consumer law. Violations of consumer rules could include overcharging
consumers - through hidden charges or overbilling - misleading advertising
on websites, or failing to provide compulsory information on financial
products. These kinds of illegal practices, if they occur to a large number
of consumers, can cause considerable damage to consumers, generate unfair
competition and distort markets. The Green Paper identifies barriers to
effective consumer redress in terms of access, effectiveness and
affordability and presents various options to close the gaps identified. The
options set out in the Green Paper seek to ensure that consumers who are
victims of illegal commercial practices can get compensated for their
losses, while avoiding unfounded claims. Comments on the Green Paper can be
submitted until 1 March 2009.
http://europa.eu/rapid/pressReleasesAction.do?reference=IP/08/1800&...
The Green Paper on Consumer Collective Redress
http://ec.europa.eu/consumers/redress_cons/greenpaper_en.pdf